Smart Choice Appliance is a Family owned and operated company.
It was founded on three principles:
Professionalism, Honesty and Exceptional Customer Service.
How does this benefit you?
We guarantee that you will always have a uniformed, fully trained and Certified Master Technician come to your home. We are certified by the E.P.A (www.epa.gov) to repair Fridges, Freezers and Ice Machines and to handle the refrigerants used in these appliances. We are also proud members of the United Servicers Association, a trade group designed to educate and train Appliance Repair Companies. See their website at www.unitedservicers.com
Professionalism involves more than just having the best trained technicians. A professional is discreet, a great communicator, punctual, and trustworthy. They are also clean in all they do, follow through on what they promise, are totally honest, and always leave the client comfortable and well informed. These are all things we strive to do every day, and all employees are expected to perform to these standards.
We will never have any hidden charges. Due to the nature of our ever-changing and often complicated industry, it is impossible to give truly free estimates and we feel it is dishonest to say so.
We do not offer a “free service charge with repair” because we have found that practice actually forces companies to inflate their repair prices. If a repair is needed, they will cover the cost for your “free” diagnosis by charging you a higher repair rate or sometimes have you pay for unnecessary repairs. Or, if a repair is not needed, you may be surprised to learn that their base diagnostic charge can sometimes be higher than what we charge for that same service. Don’t be fooled by this practice. These companies still have to cover the cost of sending a technician out to your home plus the time it will take to find out what is wrong with the appliance – you are still paying for this service even if it is hidden in your repair cost.
Instead, we simply itemize the cost out for you so that you are always informed and in control. Our low and affordable diagnostic fee gives you peace of mind knowing that your appliance and your home are in the hands of a trained, certified technician who will accurately diagnose the problem. We’ll never recommend work that you do not need. If a repair is needed, you can feel at ease knowing that the price quoted is fair and based on exactly the work needed and nothing else. We strive to keep our costs low so that we can offer our customers the best price for an honest job well done.
Exceptional Customer Service:
Our goal is that your experience with us will be the best you have ever had with an appliance service company. We wear latex gloves to keep the inside and outside of your appliances clean while we service them. We always clean up after ourselves, and always strive to make our customers comfortable.
We offer a 1 year parts and labor warranty on all our installed parts repairs, giving you peace of mind. And, we always explain the repairs that are needed and any options in full detail so our customers are not left in the dark. These are just a few things that we do day in and day out to provide you with exceptional service!
We are always updating practices in the office and in the field so that we can grow as a company and as individuals. That is why we stand behind our 100% Customer Satisfaction Guarantee. At Smart Choice Appliance, we are never fully satisfied until you are.
Meet the Owners:
Luke and his wife Tina founded Smart Choice Appliance in 2012 with the goal of providing exceptional Appliance Repair in their community. See Luke's technical qualifications below:
Luke D. Klischuk
Service Manager / Certified Master Appliance Technician
Skill or specialty: Specializes in GE, Whirlpool, Maytag, Frigidaire, Kenmore, LG and Samsung home appliances. Skilled and trained in most other brands.
Years of field experience: 17 years
Awards: Graduated with Honors from SIAST (1998-2000) www.gosiast.com
1. SIAST Certificate in Appliance Repair (Saskatchewan Institute of Applied Science and Technology)
2. Professional Service Association (P.S.A) Master Certified Appliance Technician, ISO 17024
3. E.P.A Certified to handle Refrigerants used in Refrigerators, Wine Coolers, and Ice Machines